My son got what I believe to be food poisoning at Artist Point on the first night of our trip. I say believe because there is no way to be sure and if it was norovirus someone else would probably have gotten sick as well because it spreads so fast. Even the doctors couldn't be sure. He got very ill the next morning. I contacted Disney that day and they arranged to transport us to the local urgent care where my son was given an IV and shot. They also refunded our
genie+ for the day because he was too sick to ride anything. They provided us with a wheelchair for him to use (since he was feeling very weak and too big to carry) and continued to check up on us throughout our trip. Maybe if you contacted them sooner you may have gotten a response.
Yeah my DS turned instant legit green eating at BOMA. Luckily we were staying there and he hustled back to the room. The knee jerk reaction would have been food poisoning but I think he had a reaction to one of the unusual spices there. We were able to handle all his needs and not involve the hotel.
But our cousin (about 6) got severely sick with constant vomiting for hours and Disney was helpful in getting them fresh supplies for their room and paying for taxi back and forth to the ER when parents became concerned about hydration. They were happy with the response.
Once DS was sick, high fevers and we remained in our room almost 2 days. I had shoes and keys by door ready to roll to ER but stayed up all night with cold clothes etc. Luckily I always pack food. Housekeeping came each day giving me towels etc but I didn't let them in so they didn't catch anything. Our first day back to parks we returned to a card and big stuffed Mickey Mouse.
I think if you are there and sick and make Disney aware they will often help out as much as they can while you are there. But to go home and send letters asking for remediation because you say you got sick and it was their fault ... likely not going to get much of a response.
perhaps but in this place they serve you. you do not go to a bufet table, they serve you. no matter what this is a case of bad cleanliness in their part and they should take responsability. i have no way of knowing if a crew member was sick or they just did not clean well, fact is we paid a bundle for an OK dinner only to get sick and not be able to enjoy our vacation. they could at least respond...
But there is zero proof they are in any way responsible. As you say you have no proof of non-cleanliness, no proof if someone was sick ... there is also no proof one of you wasn't in the early stages of being sick, no proof that you all didn't touch something another guest had just touched.
There is a good chance they are not going to respond. I don't know but it sounds like you said they made everyone sick and you want remediation. That will instantly move your letter to a different place, and responding is not in their best interest.
And whether you found value or not from your meal is irrelevant. Everything at Disney is overpriced. Chef Mickey's is about the characters, not the food, not the service. It's been this way for decades. Disney restaurants are mostly about convenience and rarely does food equal price.
NOTE: Recent research suggest some Norovirus can be airborne caught meaning anyone sitting at table or around you could have spread the virus over the time you were sitting there.