Changes are key for a refund. Delta once changed my arrival airport to another city and I was able to cancel the ticket.I was told if there was a cancellation fee, they *MIGHT* (heavy on the *might*) cover that. It's being evaluated on a case-by-case basis. But that's it. They are not paying for your tickets as far as I can tell. I'm waiting to see if Delta cancels my flight or not, or changes it so badly that I can get a refund.
Sayhello
Changes are key for a refund. Delta once changed my arrival airport to another city and I was able to cancel the ticket.
90 minutesMy understanding is if the airline changes your time by more than 2 hrs, they have to offer cancellation.
My understanding is if the airline changes your time by more than 2 hrs, they have to offer cancellation.
United quietly changed their policy on March 7, shortly before the SHTF. They said they would no longer issue a refund for flight changes as long as they can get you to your destination within 25 hours. As expected, there was a huge outcry, and they changed the policy THREE more times.
On March 14, they changed the policy to this:
And on Saturday, March 14, United changed the policy for the fourth time — and made it much harder to get a refund. Now, the latest policy is that if your international travel is changed by six or more hours, you’ll receive a travel credit to use within a year of your original ticket purchase date. If you want a refund, you need to wait until that full year elapses, and only then can you request a refund.
https://thepointsguy.com/news/united-schedule-change-policy/
Article isn't clear what the policy is for domestic flights.
United's flip flopping and attempt to circumvent the DOT rules is horrible. I'm waiting for them to cancel my flight, and if they try any of this I will be filing a complaint with the DOT. They are already one of my least favorite airlines, and going forward I will only fly them if there is no one else.United quietly changed their policy on March 7, shortly before the SHTF. They said they would no longer issue a refund for flight changes as long as they can get you to your destination within 25 hours. As expected, there was a huge outcry, and they changed the policy THREE more times.
On March 14, they changed the policy to this:
And on Saturday, March 14, United changed the policy for the fourth time — and made it much harder to get a refund. Now, the latest policy is that if your international travel is changed by six or more hours, you’ll receive a travel credit to use within a year of your original ticket purchase date. If you want a refund, you need to wait until that full year elapses, and only then can you request a refund.
https://thepointsguy.com/news/united-schedule-change-policy/
Article isn't clear what the policy is for domestic flights.
I'm surprised they aren't forced to honor the terms of agreement from when you purchased the flight..?
Agree. I hate united. I actually hated them before they started beating people up who didn't get out of their seat that was oversold.United's flip flopping and attempt to circumvent the DOT rules is horrible. I'm waiting for them to cancel my flight, and if they try any of this I will be filing a complaint with the DOT. They are already one of my least favorite airlines, and going forward I will only fly them if there is no one else.
That was my case as well. Wait to the last minute. Although my ABD Italy trip 3/27 was cancelled almost a month ago, Virgin Airways told me to wait till 72 hours prior to the departure to cancel. By the time I called the trip had been cancelled and I got a full refund, where as my first call would have resulted in credit and change fees.In our case the key to a complete refund was if they cancel your flight. We were scheduled to do the Egypt trip at the end of April. When the trip was cancelled on 3/12 I went on the British Airways website and they were going to charge a ridiculous cancellation fee to cancel so I waited. We were notified on 3/19 that BA had canceled the first flight to Heathrow and I then was able to get a complete refund.
I'm confused on the policy. If you book a trip with ABD and also buy your airfare through ABD, and then ABD cancels the trip, what happens? Does ABD refund the full airfare, or do they only offer some airfare voucher or credit?
That is correct. ABD's travel group use published air rates, they aren't doing any special group rates like, say, DCL does. They are basically acting as a TA for your flights. That's why you have to pay for the flights in full when they book them. They can *usually* find the exact flights I want, frequently at the same or a lower price. But I've had a couple of times that they just couldn't pull up the flights I wanted, or their price was significantly higher, or they could not guarantee me they could book it in a way that I could upgrade to Premium Economy. So in those instances I booked the tickets myself. Unfortunately for me, this year was one of those cases.That's the exception. If you book air with ABD, and they cancel, they refund your air completely.
This whole experience has made me consider using ABD to book air if and when we do another trip, just because of that policy. Apparently also they use published air rates, so it should be the same price as booking OYO. Anyone with experience booking air with ABD can chime in but that's what I've heard.