Make a wish family files complaint

[kellyw8863]

But when people judge her as being "greedy", "entitled", and less of a mother based on one situation, especially when they haven't walked a mile in her shoes, then yes, that's lacking compassion. And with that, I'm out because it seems as though my attempts to inspire a little understanding are futile. Off to give thanks for all that I have, and the wonderful, caring people I have in my life.

 

[Disneylover99]

"a stern talking to"????? Why? For what Disney taught them to say when someone wants to stay and shop with no party ticket??

I put it in quotes because Disney can tell the mom that this is what they have done in their "apology letter" offering no compensation.

This should satisfy the mom. This is what she asked for. I would rather Disney handled it this way rather then giving her any type of compensation.

I certainly don't think the cm should be disciplined at all. I just think it would be a good way for Disney to handle things.

 

[Disneylover99]

I understood it to be multiple complaints about the same incident, but it's not totally clear.

I read it this way as well. But how many complaints do you need about the same incident?

 

[disney david]

But when people judge her as being "greedy", "entitled", and less of a mother based on one situation, especially when they haven't walked a mile in her shoes, then yes, that's lacking compassion. And with that, I'm out because it seems as though my attempts to inspire a little understanding are futile. Off to give thanks for all that I have, and the wonderful, caring people I have in my life.

Their no reason to act like that even if we all walked in her shoes. I dose not give her a right to act like that because she was on a make a wish trip sorry. If it happened any where else and she caused hat much trouble she would find the police showing up and maybe getting arrested but since Disney has a heart and also want to keep their image they won't unless they have to. Now if it was any other guest doing he same thing they would of been removed form the park and depends on how Disney want to handle it banned. She didn't have to I to the media she did that to Shaming Disney into giving her something and hope Disney dose not.

 

[North of Mouse]

Their no reason to act like that even if we all walked in her shoes. I dose not give her a right to act like that because she was on a make a wish trip sorry. If it happened any where else and she caused hat much trouble she would find the police showing up and maybe getting arrested but since Disney has a heart and also want to keep their image they won't unless they have to. Now if it was any other guest doing he same thing they would of been removed form the park and depends on how Disney want to handle it banned. She didn't have to I to the media she did that to Shaming Disney into giving her something and hope Disney dose not.

 

[ttintagel]

I was a seriously ill kid, and my mother never acted remotely like that in public. She's the one putting herself out there for comment, so no, I'm not uncomfortable commenting about her.

She had plenty of options for shopping; she could have gone to another park or a nearby resort and gotten the same merchandise. It wasn't about the kids. It was a personal power trip.

 

[edinburghlass]

But when people judge her as being "greedy", "entitled", and less of a mother based on one situation, especially when they haven't walked a mile in her shoes, then yes, that's lacking compassion. And with that, I'm out because it seems as though my attempts to inspire a little understanding are futile. Off to give thanks for all that I have, and the wonderful, caring people I have in my life.

I've spent the afternoon reading your MAW trip report and it has given me and my rather uncaring 22 year old daughter a greater understanding of how a MAW trip works so please don't think you haven't inspired understanding in some readers. Like you we don't think this mother was "cool" in her way of handling the situation at the time or since her return but you have inspired my daughter to think about volunteering at the Village next year when I told her it was something we can do.

Our best wishes to your lovely girls.

 

[patsal]

Just another example of a spoiled mom who thinks she is entitled. We all have things that cause us stress, she is just using this to get attention and the poor CM did what she was supposed to do. If Mom wanted to stay in the park beyond the regular day she could have paid for additional tickets with her MAW spending money. So sad to see the children being used and abused to get her own way.

 

[anthony2k7]

What time would the first parade have been that night? Its usually around 8:30 isn't it?

Conveniently close to around the time it would have been after standing outside the shop with her crying kid for an hour.

I assume these timings are related to why Disney finally relented and allowed them to make their purchases.

What a horrible awkward position for all Disney CM's to be in. Rules are rules and Disney must stick to the hard ticket rules otherwise word will get around and everyone will begin abusing. Somehow Disney had to remove this family from the park without it becoming a international news headline story that a MAW family were kicked out the park! - and preferably before the parade!

I personally think Disney maybe should give guests the option "I can process your purchases, however the park is now closed to non-hard ticketed guests and so I will need to have a CM escort you from the park after your purchases. Alternatively, you can leave without your purchases and without being escorted."

 

[Kellykins1218]

It wasn't about the kids. It was a personal power trip.

 

[anthony2k7]

She filed multiple complaints on the same issue with the organizations involved (at least according to the article).

Specifically, the article says "Mrs. Moss filed multiple complaints with Walt Disney World."

So either, she filed multiple complaints about exactly the same thing. Or she filed separate complaints about the first CM and then the manager. Or maybe it means she filed other complaints during the trip about other even more trivial issues.

Either way, it seems for some reason shes extremely desperate to keep on at Disney until she gets a response that suits her (free trip?).

 

[disney david]

This happened on nov 1 so let say the article I think came out the 7. She didn't really the Disney anytime to respond to the complaint. If this was a month later and no response maybe contact news. At least she could say she tried. But you have to the then sometime to process the complaint. Not sure the time frame of the article and her complaint.

 

[anthony2k7]

I think its worth also quoting this comment made against the original article supposedly by someone who knows this family:

I would not describe him as ill because he is one of the most active and playful children I have have met. I will not say he suffers because he is growing into a wonderful little boy who can deal with the cards life dealt him.

So the child is very active and apparently doesn't suffer either. Yes he's no doubt had some tough times in his life.

However, I'm not entirely sure this child sounds like the typical beneficiary of aid from MAW.

 

[Schmeck]

GKTW and MAW.

So, not told by Disney - that's where I think this issue is starting from. MAW and GKTW have no say over Disney policy. Disney graciously allows MAW to happen on their property. If someone took info from MAW and GKTW and thought it flowed over to Disney management, then I could see how they would expect something like the original scenario. No excuse for the woman to go all over the top about it though.

 

[anthony2k7]

I bet Disney aren't particularly pleased about her using a photopass character photo in the article either!

I thought the rights of the photo only allowed for "personal use" rather than publication?

 

[midaroco]

Here is Mrs. Moss' response to some comments regarding the article:

mayare18 hours ago
Joanne, you have been humiliated by your neighbors over this incident. Maybe, there will be a lesson for you....GRATEFULLNESS.

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JoAnne Pulizzi- Moss7 hours ago
I don't feel humiliated. I be leave in what I did. I did it for the right reason. If you feel humiliated for me I feel sorry for you.
It was our last night there and the kids wanted to buy toys to remember the trip so we try and go into the store and the lady tells us "NO you need to go buy Halloween bands cause its past 7pm" ( by the way the bands cost $364 just to go trick or treating) so I say get the manger the manger heather comes out and says " how can I help you?" I said to her " we are here with make a wish and my son is a wish kid we understand its past 7pm (it was 7:12) but can we just go in the store to buy the kids toys? The manger turns to us and says and I quote " YOU ARE TAKING ADVANTAGE of your sons wish" now I was pissed !!! I said I'm what ? All I want to do is go in a store and buy my kids toys with my own money we were not asking her to buy the toys!! How dare her say " I'm taking advantage of my sons wish" she has no clue what I go through for PJ he has a port in his chest and he gets needles every other day to stay alive. Until she is in my shoes she should keep her mouth shut. Then we refused to leave I'm not going to have 3 crying kids cause we don't have a band on to buy toys. She called security on us they did nothing cause they knew how are you going to tell a make a wish kid he can't buy a toy they made us wait out side over an hour then they finally let is buy them toys, I made so many complaints and no one wants to appioligize for what she said to us do we went to the paper to get Disney's attention. Also if Disney partners up with make a wish the employes should be much nicer and know not to say things like that. That was disgusting what she said to usless

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[disneycrazi]

Here is Mrs. Moss' response to some comments regarding the article: mayare18 hours ago Joanne, you have been humiliated by your neighbors over this incident. Maybe, there will be a lesson for you....GRATEFULLNESS. LikeShare JoAnne Pulizzi- Moss7 hours ago I don't feel humiliated. I be leave in what I did. I did it for the right reason. If you feel humiliated for me I feel sorry for you. It was our last night there and the kids wanted to buy toys to remember the trip so we try and go into the store and the lady tells us "NO you need to go buy Halloween bands cause its past 7pm" ( by the way the bands cost $364 just to go trick or treating) so I say get the manger the manger heather comes out and says " how can I help you?" I said to her " we are here with make a wish and my son is a wish kid we understand its past 7pm (it was 7:12) but can we just go in the store to buy the kids toys? The manger turns to us and says and I quote " YOU ARE TAKING ADVANTAGE of your sons wish" now I was pissed !!! I said I'm what ? All I want to do is go in a store and buy my kids toys with my own money we were not asking her to buy the toys!! How dare her say " I'm taking advantage of my sons wish" she has no clue what I go through for PJ he has a port in his chest and he gets needles every other day to stay alive. Until she is in my shoes she should keep her mouth shut. Then we refused to leave I'm not going to have 3 crying kids cause we don't have a band on to buy toys. She called security on us they did nothing cause they knew how are you going to tell a make a wish kid he can't buy a toy they made us wait out side over an hour then they finally let is buy them toys, I made so many complaints and no one wants to appioligize for what she said to us do we went to the paper to get Disney's attention. Also if Disney partners up with make a wish the employes should be much nicer and know not to say things like that. That was disgusting what she said to usless LikeShare

Good gracious someone please get this poor woman spell and grammar check!

 

[anthony2k7]

lol yep, and to make it worse she keeps posting the exact same copy and pasted reponse from the "It was our last night there..." onwards in her response to everything!

 

[TinyTim2]

I am a ex nyer and this is no surprise to me. People from Staten Island (not all but a lot) run to the local paper (this is a staten island only paper not the ny times or post) for anything and making a big problem about nothing. I give the mother a little slack because of the kid's medical problems but she was way out of line. As for what the cm said if (and that's a big if) then the cm was wrong saying it. I wonder if Disney has this on tape from a camera and would love to see it. To me MAW and GTKTW do one hell of a job and don't need to be associated with this type of press.

 

[Surfinpiratee]

Good gracious someone please get this poor woman spell and grammar check!

Lol.... 'Be leave'