Vidia2
DIS Veteran
- Joined
- Dec 22, 2010
As a CM who was working in the Emporium when this incident happened I can tell you that this is nowhere near the whole story. Much was left out and the manager that supposedly said the offending comment is NOT the type of person to say that.
When we pick up our door assignments (the CMs who have the unfortunate duty of standing outside of the doors informing guests that the store is now exclusive to party guests) we are reminded that there is to be NO entry into the store without a wristband. Period. If there is a guest who wants one specific item that we know we have then one member from the party will be allowed in with a CM escort to purchase the one item and immediately exit the store, and that is on a case by case basis.
This story leaves out the swearing of the mother and father directed at the college program CM that was attending the door before the managers arrived. The swearing that happened within earshot of your children lining the street for the Boo to you parade. It leaves out a member of the party threatening to run our manager over with their ECV. The story leaves out the family stopping other guests walking by to tell them how Disney hates MAW children. The story leaves out the family telling the manager and CP CM that they are terrible cast members and the repeated use of the "we're make a wish" line.
This family was given two alternatives to shopping at the Emporium like shopping at Downtown Disney which was open for 4 hours beyond that point or Epcot which was open for 2 hours beyond that point.
I love my job as a CP at the Emporium but the one thing none of us like (though you will never hear us admit it in person) is door assignments for the party. On a nightly basis when we will get these assignments we are yelled at, told that we 'are what's wrong with Disney', that we are bad CMs, that we 'lack Disney magic, and that we need to have a heart all because we won't let them shop. And through all of that we still stand there, smile, wave our Mickey mitts, ask for high fours, and hand out stickers.
Please, if you attend a party and we tell you the store is closed unless you have a wristband, do not argue. We HATE telling you no and we want nothing more than to help you find the things you're looking for.
I'm sorry for this rant but this story made all of us at the Emporium furious at its one-sidedness.
So, are you saying that the CM/manager didn't say what she's been accused of saying, or that it's not something she would normally say but did?