vwlfan
DIS Veteran
- Joined
- Aug 22, 2004
I have been reading re member service booking problems but have never had less than impeccable service over the years. That was until yesterday. It was the first day of my UY and I wanted to book BC for Epcot on the Fourth and spend a few days at BR. I had originally booked Copper Creek at the 11 month window. Unfortunately the advisor was having computer problems and was getting very inaccurate advice from her supervisor. They couldn’t get my points straight and then shortened my booking without telling me. After being on hold three times, the last for re 20 minutes, I was disconnected! And couldn’t be sure any of my requests were processed.
That took another half hour to get another advisor on the phone. Happily she straightened the whole mess out in ten minutes. Thank you Ladi!
So all’s we’ll that ends well and I can happily tolerate the fact that even DVC makes mistakes.
That took another half hour to get another advisor on the phone. Happily she straightened the whole mess out in ten minutes. Thank you Ladi!
So all’s we’ll that ends well and I can happily tolerate the fact that even DVC makes mistakes.