Change is also clockwise, counter-clockwise, and omni-clockwise. And it ebbs and flows, like the tides. smh.
The thing that a lot of people don't realize about THIS kind of change is that what is needed is
very specific, and can only be accomplished
one police department at a time.
This is NOT something where you're going to pass one law at either the state, county, or national level and mandate anything effective. The culture of thousands of individual police departments have to be changed.
Those changes can be influenced from outside, but to be lasting and effective, they must come from within. And to make it even more difficult, every department has a completely different legal framework, labor union environment, history, culture, and leadership.
From personal experience, I can tell you that there are several key components to effecting change.
It's not about the "vision" and other psycho-babble.
It's about
how the system works in practice, not in theory. The keys are:
- How complaints are received. What is the mechanism for a citizen to complain about an officer or the service they received from the department? Is it open and honest? Are anonymous complaints accepted? (Yes, anonymous complaints are problematic and difficult to impossible to prove, but why would you not at least look at them?) Is there easy access to make a complaint, or does the citizen have to jump through hoops?
- How are complaints investigated? Complaints have to be investigated in a completely straight-up manner. A legitimate, thorough, detailed investigation is not a threat to officers. In fact, it is their best friend...unless they are wrong. Whatever the outcome, the investigation must be fair, complete, and open-minded. All investigations must also go beyond the original scope of the complaint and follow wherever the evidence leads, no matter who or what is involved.
- How are decisions of culpability reached? Do the investigators decide guilt or innocence? If so, nobody's going to have much confidence in the decisions, and there will be no checks and balances on their work. Ideally, these decisions should be made by officials outside the officer's immediate chain of command to help ensure an unbiased look at the facts.
- Do the decision-makers mete out punishment? If so, that is also a conflict. Ideally, any punishment would be subject to review to ensure the officer's legal and contractural rights were observed, and also to ensure that the punishment was consistent with other similar cases.
- Is discipline consistent, fair, and appropriate to the offense? Or does the officer get a written reprimand for a major violation or criminal act?
- Are both the decisions and disciplinary actions transparent to the general public?
If you have a system where complaints really are legitimately investigated, appropriate culpability determinations really are made, and legitimate, systematic, consistent, and fair discipline is reliably applied -- the organizational culture
WILL change.
"Standing up" and "calling out" only goes so far. It may feel good, and make us all proud of ourselves, but it rarely accomplishes much of lasting importance. Cool Instagram memories, but little real substance.
Real change must be very meticulously developed and
implemented. Anything else is just kidding ourselves and will be counterproductive.