Debbie H
DIS VETERAN, DVC'92
- Joined
- Sep 9, 1999
Returned from the DCL cruise today back to OKW. We were here, went on the cruise and came back to a Grand Villa. DH got food poisioning on the cruise last night and was sick all night. Got off the ship, took the bus back to OKW. Got here around 9:30.Of course we knew the villa would not be ready so we settled down with the dgs who turned 1 yesterday and sent the others out and about. (there are 10 of us) By 1:00, dh was feeling pretty awful (we were in Papa's Den). We called to see if by chance it was ready and it was not. Asked the woman if she could please do me a favor and see if they could rush it along since I was worried about him getting sick in the den. She came back and said yes, she spoke to housekeeping, they would put a rush on it and it would be about an hour. Well, to make a long story short, we got into the villa at 4:50. DH was really steamed by then. This red-headed Scott kid working up there kept rolling his eyes at us in front of other guests (not very Disney like). They all told us different stories to what happened. They said it takes 6 hrs to clean a villa. (yeah, ok) I said well it better be spotless and the manager that was there told us to "Have a magical day!" Well, we went to the villa, put my dgs down and within minutes his knees and feet from crawling were black! DH and dd took dgs down and showed the manager. DH must have really blew because then we had security and 3 managers in our room. What was our expectations, duh, a clean room, what can they do to correct it, duh, clean it, etc. They sent someone to clean the floor, but really, by then the damage was done. We wasted a whole day, knowing we can't check in until 4 but being told they would accomadate us. By 4 pm they said we could go to a different villa that was available but by then we knew where we were going and wanted that villa and figured we waited all that time, we could wait a little longer. Then the girl informed us that check in is at 4, not rooms ready at 4. We got at least 3 or 4 different stories.
It is really not the same DVC we bought into 15 years ago and that is really very sad. because it was once a truly magical place to come to. You would think that when you go from OKW to DCL and back to OKW on a DCL bus, they know you have to get off the boat at 8 or 9 o'clock and they would arrange for that. We even tried to rent a studio for the time we were gone, just so something like this would not happen and of course all the studios were gone, even though we were told by the front desk they had plenty available. So, again, a different story.
Well, just had to blow off some steam. I refuse to put up with dirty rooms etc. anymore and I hope if any of you have similiar experiences, voice your opinion. This has got to stop. Then they said people leave these places in a mess. I'm sure some do. I happen to be one that leaves it cleaner than when we move in, putting towels in the tub, even take out the trash and empty the fridge. Perhaps I should stop doing that. Once to often over the years I have found housekeepers in the rooms watching tv. Perhaps that should be reported as well.
Also need to deal with the food poisioning thing!
Calling our guide in the a.m......
Debbie
It is really not the same DVC we bought into 15 years ago and that is really very sad. because it was once a truly magical place to come to. You would think that when you go from OKW to DCL and back to OKW on a DCL bus, they know you have to get off the boat at 8 or 9 o'clock and they would arrange for that. We even tried to rent a studio for the time we were gone, just so something like this would not happen and of course all the studios were gone, even though we were told by the front desk they had plenty available. So, again, a different story.
Well, just had to blow off some steam. I refuse to put up with dirty rooms etc. anymore and I hope if any of you have similiar experiences, voice your opinion. This has got to stop. Then they said people leave these places in a mess. I'm sure some do. I happen to be one that leaves it cleaner than when we move in, putting towels in the tub, even take out the trash and empty the fridge. Perhaps I should stop doing that. Once to often over the years I have found housekeepers in the rooms watching tv. Perhaps that should be reported as well.
Also need to deal with the food poisioning thing!
Calling our guide in the a.m......
Debbie