msmith07101
DIS Veteran
- Joined
- Feb 21, 2009
I did get a call back from Run Disney on Friday evening. I missed the call, but she left a message. Basically, sorry to hear about your experience at the expo, and sorry about your Dooney...passing this along to the merchandise teams, etc, etc. She left a number if I wanted to discuss further. I don't see the point, but I might call back to push the Dooney issue a little more since I really do feel like it was falsely advertised since it does not look exactly like the pictures they released.I wrote them the email as well, and im fairly certain that they responded 7 days after I wrote it almost to the minute that I sent it. It wasnt even a "sorry for your bad experience" phone call. It was more of a "we received your email and will let someone else know about it" phone call. Im not looking for a handout, you just want to hear that the legitimately care about your concern. Did not get that vibe at all.