Try clearing your web browser's cache next time you go. These types of issues can
sometimes be remedied by clearing the clutter.
If you're using Internet Explorer (MSIE) or Firefox:
Cache Clearing Instructions
If using Google Chrome, click on the Options Wrech along the right side of the window, choose the "Options" ... um... option. Click the "Under the Hood" tab. Click the "Clear browsing data..." button. Select a time frame (typically "Everything" is a good option
). Click the Clear browsing data button.
Alternatively, try using a different web browser.
When an issue is happening to a small number of people, it's tough to nail down the root cause, it could be the site itself, sporadic internet issues between your computer and the Disney servers, a configuration issue on your web browser, or a multitude of other things (or even combinations of those multitudes).