I went back and reread the link that Mel gave above (carefully). It says to login with your PCid So I've gone back and done this. I'm going to do an order on Thursday after we get the new offers and I'll let you know if, by doing that, I get the option to use my points.
I had a challenge recently and am waiting for a callback from PC Express head office.
On May 9th I placed a large order (over $225 which is large for me) which included a $50 Ultimate Dining gift card.
When I received notice that my groceries were ready to be picked up, included in the list of substitutions was that they were giving me 2 x $25 gift cards rather than 1 $50. Totally okay with this! Picked up my groceries and included in one of the bags was a small clear bag with the 2 gift cards in it.
Because of everything going on, once I've sanitized my groceries and put them away, if everything was there I often throw out the receipt as it's one less piece of paper to touch.
Fast forward to last Friday when I tried to use one of the gift cards only to have it declined because the number was 'invalid'. Tried to use the second one and it was also declined.
To make a long story, long....I contacted Ultimate Dining (over an hour on hold/call) and they said someone needed to contact me. Heard back from them Wed and the cards had never been activated at the store!
Tried to look up the receipt online and only got an error message. Called the number the error message said to call and a ticket has now been raised. Waiting to hear back from them.
From what I can remember, i believe I saw a $50 charge for the gift cards on my bill but have no way to find out. Even if somehow I didn't, I don't feel the error is mine as I ordered them, accepted the substitution and the actual cards themselves. I would have thought when they scanned the items into my order it would have activated the cards but I don't know how it works.
Waiting to hear back from PC Express who are handling my ticket as the store says there is nothing they can do.
I will continue to use PC Express but this is disappointing!
Always, always keep the receipt when you buy a gift card....keep it until after you use the card. All the info for the card activation is on the bottom of the receipt. If you had the receipt this would have been a very simple fix. Now it may take you quite a while...if at all. Be prepared to lose that money.I had a challenge recently and am waiting for a callback from PC Express head office.
On May 9th I placed a large order (over $225 which is large for me) which included a $50 Ultimate Dining gift card.
When I received notice that my groceries were ready to be picked up, included in the list of substitutions was that they were giving me 2 x $25 gift cards rather than 1 $50. Totally okay with this! Picked up my groceries and included in one of the bags was a small clear bag with the 2 gift cards in it.
Because of everything going on, once I've sanitized my groceries and put them away, if everything was there I often throw out the receipt as it's one less piece of paper to touch.
Fast forward to last Friday when I tried to use one of the gift cards only to have it declined because the number was 'invalid'. Tried to use the second one and it was also declined.
To make a long story, long....I contacted Ultimate Dining (over an hour on hold/call) and they said someone needed to contact me. Heard back from them Wed and the cards had never been activated at the store!
Tried to look up the receipt online and only got an error message. Called the number the error message said to call and a ticket has now been raised. Waiting to hear back from them.
From what I can remember, i believe I saw a $50 charge for the gift cards on my bill but have no way to find out. Even if somehow I didn't, I don't feel the error is mine as I ordered them, accepted the substitution and the actual cards themselves. I would have thought when they scanned the items into my order it would have activated the cards but I don't know how it works.
Waiting to hear back from PC Express who are handling my ticket as the store says there is nothing they can do.
I will continue to use PC Express but this is disappointing!
I had a challenge recently and am waiting for a callback from PC Express head office.
On May 9th I placed a large order (over $225 which is large for me) which included a $50 Ultimate Dining gift card.
When I received notice that my groceries were ready to be picked up, included in the list of substitutions was that they were giving me 2 x $25 gift cards rather than 1 $50. Totally okay with this! Picked up my groceries and included in one of the bags was a small clear bag with the 2 gift cards in it.
Because of everything going on, once I've sanitized my groceries and put them away, if everything was there I often throw out the receipt as it's one less piece of paper to touch.
Fast forward to last Friday when I tried to use one of the gift cards only to have it declined because the number was 'invalid'. Tried to use the second one and it was also declined.
To make a long story, long....I contacted Ultimate Dining (over an hour on hold/call) and they said someone needed to contact me. Heard back from them Wed and the cards had never been activated at the store!
Tried to look up the receipt online and only got an error message. Called the number the error message said to call and a ticket has now been raised. Waiting to hear back from them.
From what I can remember, i believe I saw a $50 charge for the gift cards on my bill but have no way to find out. Even if somehow I didn't, I don't feel the error is mine as I ordered them, accepted the substitution and the actual cards themselves. I would have thought when they scanned the items into my order it would have activated the cards but I don't know how it works.
Waiting to hear back from PC Express who are handling my ticket as the store says there is nothing they can do.
I will continue to use PC Express but this is disappointing!
Thanks for the reminder!
And try to not use all my points.
