We just returned Saturday from 6 nights at Portofino, using the 15 month AP Seasonal Pass we bought last year. We booked Club Level and were very pleased with the Club offerings and the staff were very friendly and accommodating. If offerings ran low, they were quick to replenish them. Wine pours were very generous. The dessert offerings repeat every 3 days I think, so the 3 choices offered each night could have been more varied. Breakfast offerings were pretty much the same every morning and heavy on eggs, but again, was a wide array of choices from cereal, oatmeal, fruit, yogurt, pastries, bagels. And we never had trouble finding a table.
As for the water taxi service, we never had a wait, I guess we just lucked up. Our longest wait was returning from City Walk one night and it was no more than 15 minutes.
Our Club 2 Queen room was cleaned daily, and coffee/shampoos, lotions/towels/sheets replaced daily. One day they only left 2 wash cloths and a quick text was responded to quickly and the cloths were delivered in 10 minutes.
We loved our stay at Portofino and really had no complaints. It was one of the quietest hotels I've ever stayed at and I'm not sure we ever even saw another family coming or going, or closing doors on our floor. We at pizza from Sal's, had gelato, spent the day at the Beach Pool and a half day at the Villa Pool. We pool hopped to Hard Rock and loved their pool but there is visible construction on the outside of the hotel at the pool. We had lunch at their pool bar and it was very good. We ate at Cowfish, Cinnabon, and Antijitos at City Walk, and Mythos at IOA. Another night we took an Uber to Disney Springs to eat at our favorite, Homecomin. A treat was our first visit to Volcano Bay and thoroughly enjoyed the day, open to close! We had early entry and I followed a the directions to go to the left and got seats under the covered shelter.
All in all, we loved Portofino and would return in a heartbeat! Yes, it is a bit further from the parks, but honestly, the trip on the water taxi didn't seem to take much longer than the water tax from Royal Pacific. We had longer waits going through security and for the boats at Royal Pacific last year.