We're big HP fans, as such, imo the movies didn't do the books justice, accordingly I was quite disappointed with 'my' experience. Primarily, the crowds were the issue. Granted we didn't get into the park until 10 am after driving over & hassle @ Portofino hotel desk.
We are fortunate to be platinum but 'our' room was occupied by guests who refused to leave the hotel the day before
. Long story, but we were switched to pool view suite unit and I was promised to be installed in the room prior to 4 pm so that we had plenty of time to get into the park/Finnegans before the gates closed pre HHN. I had a bad feeling about things going south, and they did.
Worrier I am, called the hotel back beginning around noon, without any luck or manager available to speak to me. Last call, around 2 p.m., was advised this set of occupants, having booked AMEX package, were entitled a late checkout of 4 pm and they were exercising it.
The hotel was sold out, not another standard room open. We cut our day short and headed back to lobby where i physically tracked down the manager on duty. She was in difficult position, but managed to get us into the room before it was completely turned over (i.e. housekeeping quick sweep of room by the looks of it, it was made ship shape the next day
) and we were able to change into warmer clothing - as the week was bit of a cold snap.
jmho, guests who book should be advised that with the new AMEX package, there is an increased probability of late checkin, knowing thus I would've planned differently - at least just to bring clothing to stay in the park that night vs shuttling back & forth.