We love BWV but have never had our room request met there. We have done online check in & email CS with our requests. The one time we did not do online check in we were able to get a 4th floor room when requested at lobby check in. The other 2 times we did online check in requested high floor & even gave specific room numbers on 4th & 5th floor. Well, both times we ended up with 3rd floor! Both times, they could not change our room at on line check in. We don't mind the walk to our room.