I am positive we qualify for the rebate, and we moved two months before we filed our tax return so that can't be the problem. We still have not received the letter. I have been calling the number posted above for three days, but I either get a message that they are not accepting any calls right now due to "high call volume", or I get disconnected after spending ten minutes making my way through their phone "system". I've tried EVERYTHING to get a real live person, even hitting the "wong" numbers and pretending I am calling about another issue. Their "customer service" is unreal.