Well I called twice. This morning ( after 50 redial attempts ) where I was told it HAD to be done through the website, they have no access. That the error will happen but it's because of volume. Then I saw people here getting managers to book it for them. And after like 100 tries with the website, ( and not only the server error, but ALSO it saying my info was invalid which... makes no sense ), I called again, explained the situation, she still did try to walk me through the website. Clear cookies, restart browser, try different browser. then finally put me on hold for like 45 minutes ( she was very apologetic and polite about it ) and finally came back saying a manager took care of it. Shedid add that THIS was a special circumstance and that NORMALLY it has to be done through the website... even though we know lots of people have gotten booked by managers here...