Yes. Our room is missing it and many other things (as mentioned like make up mirror, like paintings, furniture). We have the bed, the drawers with TV on it and one night stand. No chairs or table or desk. Just vast empty space.
I made an award reservation for an Alcove room at the Swan over the phone with SPG for 11,500 pts/night for my family of 4. When I got the email confirmation, I noticed it was for 2A/1C instead of 2A/2C. Sure enough, when I tried to link the reservation to MDE, it only had 3 spots for guests.
I called them back and they said they couldn't add another person because the limit of the room (which is 500 square feet with a King and sofa bed) was only 3 people, but I could downgrade my reservation to a deluxe room (which is 340 square feet but 2 Queen beds). The agent called the hotel directly and I was told I would still be allowed to check in with 4 people and that they did something that would allow me to link my reservation.
I tried again 4 hours later it still says the reservation is for 3 people and won't let me add all my family members. Anyone have any experience with this? Can you add a family of 4 to your MDE while in an Alcove room?
The refrigerator is inside one of the furniture cabinets. Did you check all of the "drawers"?
It's the Swan that is being renovated now - not the Dolphin. I would definitely ask for a different room.
Has anyone been to the Dolphin recently? Seems to be some bad reviews as of lately on Trip Advisor but I know to take them with a grain of salt. I just don't like the reviews that rooms aren't clean...dated is one thing dirty skeeves me out!
I think the "Swan and Dolphin" just refers to the name of the resort. The renovations at the Dolphin will begin in 2015, according to this: http://www.wdwinfo.com/news/General...d_Swan_and_Dolphin_Hotel_to_be_redesigned.htmAccording the The Dolphin, it is getting ready for an overhaul as well:
Thank you for taking time to complete our Guest Experience Survey.
Please accept my personal apology on behalf of our resort for your dissatisfying experience during your recent stay relating to the condition of the room.
Fortunately, we have begun full renovation efforts here at the Swan and Dolphin and I am confident we will provide you with the luxurious room accommodations you have come to expect from your stays with Starwood hotels.
Thank you for your feedback and for giving us the chance to make our team better.
Sincerely,
Gina Castro | Complex Assistant Director of Housekeeping
Walt Disney World Swan and Dolphin Resort
1500 Epcot Resorts Boulevard | Lake Buena Vista, Florida 32830
P: (321) 388 7653
www.swandolphin.com
I received this email after our recent stay.
We got back last Friday. We did split stays at Disney resorts ending at the Dolphin. We used the hotel card for the room and MB for park entry & FP during our Dolphin stay. Our tickets were linked to MDE. We pay OOP for dining so I don't know about that part. Have a great trip.another dumb MB/ticket question.... I have a split stay, first at Allstars,then moving to Dolphin.... I currently have a 5 day pass,plan on adding to it to make it 10 when I get to the park. My question is if I get a MB at allstars with the park tix in it (???) for 10 days, what do I do when I go to Dolphin? Just keep using that bracelet for entry? I know I will have a keycard for the door,and that's fine. If my allstars stay is finished, I can still keep using the MB just for a ticket? ( I hate all these details) Thanks! I feel like an old fashioned plastic card ticket would be smarter,unless I am missing something
The refrigerator is inside one of the furniture cabinets. Did you check all of the "drawers"?
It's the Swan that is being renovated now - not the Dolphin. I would definitely ask for a different room.
I think the "Swan and Dolphin" just refers to the name of the resort. The renovations at the Dolphin will begin in 2015, according to this: http://www.wdwinfo.com/news/General...d_Swan_and_Dolphin_Hotel_to_be_redesigned.htm
Yes, the renovations at the Dolphin will start soon, but perhaps not until the last 1/3 of the Swan rooms are finished in 2015. The Dolphin has about twice as many rooms as the Swan, and many people will still get unrenovated rooms in the short term.Okay. . .the Dolphin will be undergoing renovations in 2015, so the point being it will be getting an update soon which is what Ms. Castro was conveying to me in response to our survey wherein I mentioned the wear and tear on the rooms and the unacceptable nature of two rooms we originally received. . . We were staying at The Dolphin, not the Swan and it was the concerns expressed over The Dolphin to which she responded. My take on her email to me was that both resorts were undergoing (The Swan) or will soon be receiving (The Dolphin) a refurbishment.
Based on the photos posted by the guest in the nearly vacant room, it appears that room is being deconstructed for one purpose or another.
I had a resort view and it was lovely (water and tower of terror). It didn't make up for the horrible horrible room.
I have never seen a "mini bar" in any of the rooms in which we stayed--only the standard small coffee maker on the counter.
Never had any in room movies either
The make up mirror has been in every room in which we stayed.
The weekday newspapers are no longer delivered to each room; rather they are placed at the ends of hallways on the tables.
The artwork has always been in our rooms. Perhaps this room is on the list for the new update that is expected soon and they have removed the artwork pending replacement? Just a thought--no solid information.
Sorry that you received a room that isn't what you expected. On our last stay in September/early October, we were less than impressed with all three rooms we received--located in East, West and Central and only one with a king bed despite the request for two king bedded rooms. Have you asked to be moved or are you basically content?
I agree that the first page should be updated to reflect changes.