Yup! It looks like that is their plan for me but they "need to let the reservations system freshen up a little bit" because it isn't working at the moment LOL
Just as a quick breakdown, we had redeemed 40k points for the 13th and a Marriott free night certificate for the 14th at the Swan Reserve, so total out of pocket was to be [40k points + free night cert + all fees]. The following is a quick breakdown of this lovely 45 minute call (seriously the reservations agent was really nice and as helpful as she could be but they have some weird management issues over there):
- Their first offer was to move us over to the Dolphin but it would be 50k points for one night plus my certificate for the second night, which would mean I would pay 10k more points to move to the Dolphin. That would be really stupid, so I told the agent the agent as much, asked if they could just credit me 10k points as "compensation" or something (which anyone familiar with Marriott knows management absolutely has the power to do) or waive the resort fee, and she said she would talk to management.
- Their second offer after speaking with management was to just waive the resort fee, but I would have to pay the 10k point difference... it's like negotiating with a brick wall. This probably wasn't that bad of an offer, but ehhhhhh... I told the reservation agent that I wasn't upset at her, but asking me to move to another hotel and pay them more when they cancelled my reservation is bordering on psychotic, and she went to speak to management again.
- The final offer was to charge 50k points plus the resort fee for the first night, but comp the second night (I assume, but didn't confirm that I'd pay the resort fee) and let me keep my free night certificate. I gladly accepted this.
Turns out their system is screwed up, though, and when they made my reservation, the first night was showing 60k points. When I pointed this out to the reservation agent, she put me on hold for a while and came back to tell me that "need to let the reservations system freshen up a little bit," and to call back tomorrow. They promised that they'd honor the 50k for the first night plus the second night comped, and I really do understand that this is a good deal and they could have just told me to screw off if they really felt like it.
Still, basically the only reason we're staying here is to check out the new Swan Reserve (fail), and get rid of my Marriott free night cert that's expiring (fail), so I am just a little let down by the whole thing.