Actually, this IS the place to go into it.
You have made a serious accusation against a legitimate company, one which could have serious repercussions to that company's business, but you have failed to back it up with any details, other than "uncaring" and "rude" and "lied".
I have used Magical Journeys several times in the past and found them to be an excellent agency; in my bookings I was dealing directly with the owner and found her to be a delightful person who is not only completely truthful, but is never rude, especially to a client.
If you want to make accusations against an established company, you should at least be detailed - what happened, when, how, and why - so that we can judge your credibility ourselves, particularly since you have only made 6 posts on the DIS boards and are a completely new and unknown quantity to us.
Until you can bring more to the table than some negative adjectives, I will find it very hard to swallow your accusations against a company that I know to have an excellent record not only with me but with hundreds of other clients, several dozen of whom I also know personally and who are completely satisfied with the company's performance.