Post all SW questions concerns, etc. here...

[shoreward]

I don't know where the fee comes from. They sw said it $20 in taxes. That's all I got. No clarification from any of the 3 agents I spoke with.

If you are interested in knowing the cost breakdown of your ticket, it's clearly shown on your emailed confirmation. A receipt can be resent sent to you, if you can't locate the original, which shows the detailed info on the purchase, including taxes and fees. Just complete the three boxes on the form found here:

https://www.southwest.com/air/manage-reservation/index.html?clk=GSUBNAV-AIR-MNGRES

Looking at one of my receipts from a paid flight, not booked with RR points, I see the following:

Excise Taxes
September 11th Security Fee
Segment Fee
Passenger Facility Charge

 

[Bellabully]

Just checked Southwest and looks like they changed release date again to November 15th for flights April 8th through June 7th. Last time I looked they were scheduled to release flights on September 27th. The only positive thing about this is gives me more time to save up more points.

 

[PerfessorZ]

Just checked Southwest and looks like they changed release date again to November 15th for flights April 8th through June 7th. Last time I looked they were scheduled to release flights on September 27th. The only positive thing about this is gives me more time to save up more points.

Where did you see that? I'm still seeing Sep 27 on a few places on their website.

There are some things I love about SW, but their scheduling leaves quite a bit to be desired.

Also, as far as I can tell, they've all but done away with direct flights from Newark to Orlando next year. *sad face* Right now, they only show 1 non-stop on weekends only.

 

[Cinderumbrella]

Just checked Southwest and looks like they changed release date again to November 15th for flights April 8th through June 7th. Last time I looked they were scheduled to release flights on September 27th. The only positive thing about this is gives me more time to save up more points.

Not sure where you are seeing this, but per the travel tool section on their website, the release date is 9/27/18 for flights through 6/8/19

 

[SouthFayetteFan]

Just checked Southwest and looks like they changed release date again to November 15th for flights April 8th through June 7th. Last time I looked they were scheduled to release flights on September 27th. The only positive thing about this is gives me more time to save up more points.

Where did you see that? I'm still seeing Sep 27 on a few places on their website.

There are some things I love about SW, but their scheduling leaves quite a bit to be desired.

Also, as far as I can tell, they've all but done away with direct flights from Newark to Orlando next year. *sad face* Right now, they only show 1 non-stop on weekends only.

Not sure where you are seeing this, but per the travel tool section on their website, the release date is 9/27/18 for flights through 6/8/19

I check this information in 3 spots:

THIS LINK: https://www.southwest.com/air/flight-schedules/ says: We are currently accepting air reservations through April 7, 2019. On November 15, 2018 we will open our schedule for sale through June 7, 2019. This date is subject to change! Please check back frequently.

THIS LINK: https://www.southwest.com/html/travel-tools/index.html still says: We are currently accepting air reservations through April 7, 2019. On September 27, 2018 we will open our schedule for sale through June 8, 2019. This date is subject to change! Please check back frequently.

The other spot I look is on the advanced search screen there is a text that says: Now accepting reservations through April 07, 2019 And then you click the little "i" logo and it says: On September 27, 2018, we will open our schedule for sale through June 08, 2019. (Date is subject to change; please check back frequently.)

It is not atypical for Southwest to update this date - and the information on these 3 spots doesn't always match. Although not a definitive answer - I'm inclined to believe the later date at this point BUT for the sanity of most people booking flights, I hope that is incorrect.

 

[shoreward]

It is not atypical for Southwest to update this date - and the information on these 3 spots doesn't always match. Although not a definitive answer - I'm inclined to believe the later date at this point BUT for the sanity of most people booking flights, I hope that is incorrect.

Southwest is stating that the November 15 date is correct for schedule extension thru 06.08.19 and references the flight schedule search page for updates.

I wonder if the date might be pushed back due to the Hawaii flights.

 

[SouthFayetteFan]

FYI - I tweeted a tongue in cheek comment to Southwest today and got confirmation that the (current) correct info is NOVEMBER 15th, 2018 release for flights through JUNE 7th, 2019. They also advised that THIS site: https://www.southwest.com/air/flight-schedules/index.html?clk=GSUBNAV-AIR-SCHEDULES is actually the best place to find this info. I know many of us consult travel tools, but I would stick with the flight schedule link going forward.

They also have still not updated the travel tools so it is still showing the wrong information, lol.

 

[shoreward]

FYI - I tweeted a tongue in cheek comment to Southwest today and got confirmation that the (current) correct info is NOVEMBER 15th, 2018 release for flights through JUNE 7th, 2019. They also advised that THIS site: https://www.southwest.com/air/flight-schedules/index.html?clk=GSUBNAV-AIR-SCHEDULES is actually the best place to find this info. I know many of us consult travel tools, but I would stick with the flight schedule link going forward.

They also have still not updated the travel tools so it is still showing the wrong information, lol.

I tweeted the same question two days ago (per post 3566) and received exactly the same reply. They did not address the posted date on Travel Tools, at all. At least they are consistent in their replies.

 

[BOST99]

Just wanted to share our experience. Flew home MCO to PVD on 8/25. Bought EBCI for all 4 of us for both flights on the date flights were released. Got A30s on way down

We got mid Bs for our return flight which was frustrating and felt like a waste of $60. We boarded with family boarding since kids are 6 and under.

I did change my flights once when it dropped in price. My understanding is EBCI status is suppose to transfer with you but with our boarding position it didnt feel that way.

 

[shoreward]

Just wanted to share our experience. Flew home MCO to PVD on 8/25. Bought EBCI for all 4 of us for both flights on the date flights were released. Got A30s on way down

We got mid Bs for our return flight which was frustrating and felt like a waste of $60. We boarded with family boarding since kids are 6 and under.

I did change my flights once when it dropped in price. My understanding is EBCI status is suppose to transfer with you but with our boarding position it didnt feel that way.

My understanding is that when you change a flight, the EBCI transfers to the new flight (the value is not lost, as it is when canceling), but you lose your original place in line. So, essentially, your place in line for boarding number assignment was updated when you changed your flight. That could be why you ended up in the mid-Bs. I have heard this happen to others.

 

[SouthFayetteFan]

My understanding is that when you change a flight, the EBCI transfers to the new flight (the value is not lost, as it is when canceling), but you lose your original place in line. So, essentially, your place in line for boarding number assignment was updated when you changed your flight. That could be why you ended up in the mid-Bs. I have heard this happen to others.

This is how I understand it to work to. People feel frustrated/confused by it because in their mind they just "changed" their flight to save some money/points. Despite the fact they use the term "Change Flight", In Southwest's system they essentially cancelled your original flight (and place in line for EBCI) and booked your new flight (assigning you a new place in line) despite the fact that you remained on the same exact flight.

 

[SouthFayetteFan]

The November 15th next release is now #FakeNews.

Apparently Southwest also gave bad information to me and @shoreward on twitter.

All 3 sites now state that the next release will be SEPTEMBER 27th, 2018 for flights through JUNE 8th, 2019. Sorry for the false alarm here folks!

h/t to Reddit User u/redblue949 on r/churning for bringing this to my attention!

 

[Iowamomof4]

The November 15th next release is now #FakeNews.

Apparently Southwest also gave bad information to me and @shoreward on twitter.

All 3 sites now state that the next release will be SEPTEMBER 27th, 2018 for flights through JUNE 8th, 2019. Sorry for the false alarm here folks!

h/t to Reddit User u/redblue949 on r/churning for bringing this to my attention!

Wow, SW. Get your act together!

 

[shoreward]

The No vember 15th next release is now #FakeNews.

Apparently Southwest also gave bad information to me and @shoreward on twitter.

All 3 sites now state that the next release will be SEPTEMBER 27th, 2018 for flights through JUNE 8th, 2019. Sorry for the false alarm here folks!

h/t to Reddit User u/redblue949 on r/churning for bringing this to my attention!

Oh, no. Thanks for checking this out. November did seem so far out for the next schedule extension.
Here are the tweets - mine to Southwest and their reply:

Travel Tools states "On September 27, 2018 we will open our schedule for sale through June 8, 2019," while the Check Flight Schedules page states "On November 15, 2018 we will open our schedule for sale through June 7, 2019." Which statement is correct?

Southwest Airlines‏Verified account @SouthwestAir
Hi, there! On November 15 we will open our schedule for sale through June 7, 2019. You can find this information and stay up to date on our schedules here: https://www.southwest.com/air/flight-schedules/index.html?clk=GFOOTER-FLY-FLTSCHEDULES …. -Bethany

7:33 PM - 4 Sep 2018

 

[BOST99]

This is how I understand it to work to. People feel frustrated/confused by it because in their mind they just "changed" their flight to save some money/points. Despite the fact they use the term "Change Flight", In Southwest's system they essentially cancelled your original flight (and place in line for EBCI) and booked your new flight (assigning you a new place in line) despite the fact that you remained on the same exact flight.

Ah makes sense thinking about it. We didnt change flights but did rebook the same flight when the fair dropped. Since it was the same flight I didnt think it would be reassigned. All to save $45

 

[leitadisneyfan]

Question
My printer is not working. Will a picture of it on my phone work as boarding pass?

 

[scrappinginontario]

Question
My printer is not working. Will a picture of it on my phone work as boarding pass?

Yes

 

[Mackenzie Click-Mickelson]

Question
My printer is not working. Will a picture of it on my phone work as boarding pass?

To utilize a Boarding Pass on your phone here's the directions from SWA- https://www.southwest.com/html/customer-service/airport-experience/mobile-boarding-pass.html

 

[focusondisney]

Does anyone know if there is a limit of how many companion pass flights you can have booked at any one time? We currently have 3 flights booked. When I booked a return flight for my DH, it won’t let me add the companion. Keep getting an “unspecified error”. Tried to call as per the error message, but hold time is currently 40 minutes, can’t stay on that long right now as we have a 7am flight tomorrow. Will have to call some other time. Thanks!

 

[mfly]

Does anyone know if there is a limit of how many companion pass flights you can have booked at any one time? We currently have 3 flights booked. When I booked a return flight for my DH, it won’t let me add the companion. Keep getting an “unspecified error”. Tried to call as per the error message, but hold time is currently 40 minutes, can’t stay on that long right now as we have a 7am flight tomorrow. Will have to call some other time. Thanks!

I currently have 4 round-trip flights booked with my companion. I think I’ve had more in the past.