You got 365 days to use the pass, that’s what you agreed to when you bought it. I really don’t understand why some of y’all are upset by the approach of adding on the days to the end of the term or getting a partial refund. That really seems fair.
Some people can only vacation certain times of the year. A partial refund is not going to be enough to get them admission next year at the same time and extending the pass may be worthless to them.