AP Only Info Thread Reservation System /Extensions / Refunds

[KristinU]

If you don’t have an extra 300 dollars... why are you buying something like Disney passes?

Wow, pretty rude question. Aside from not really being anyone else's business what people spend their money on, there's rampant unemployment in lots of industries right now. $300 might have looked like a whole different number 6 months ago if you're out of work now. Not to mention, people might have pulls set up from a specific account that they feed money into for specific things. I know I have a separate account for things like PayPal transactions that I don't keep a large balance in, then I transfer as I make purchases. I don't trust pulls from my main account.

 

[sara_s]

Offering financial advice isn’t being rude. If 300 is a crushing blow to someone’s finances they shouldn’t be touching Disney. But to each their own. Good luck with that financial planning - and don’t worry, enough people will report for hurt feelings and it’ll be removed in no time.

Did you ever stop to think that people's financial planning was blindsided by the global pandemic/economic shutdown/skyrocketing unemployment that's happening right now?

It doesn't excuse what Disney did, glitch or not. And the way they've been treating the AP has been abysmal at best before this even happened.

 

[yulilin3]

Let's please try to keep this on topic. No one should feel like they have a right to offer anyone else any kind of advice if the person does not know all the details of a situation.

 

[ipianomantanner]

Did you ever stop to think that people's financial planning was blindsided by the global pandemic/economic shutdown/skyrocketing unemployment that's happening right now?

It doesn't excuse what Disney did, glitch or not. And the way they've been treating the AP has been abysmal at best before this even happened.

yeah, so... once again... if 300 is bothering someone, that probably means their finances weren’t great to begin with. So spending money on Disney is unwise... which if a few months of economic shutdown puts them in a really tough spot that wound probably mean they didn’t have 3-6 months expenses saved up like most financial advisors would guide you to do. Imagine if that Disney money had instead been a cushion in a savings account for times like this. Be upset all you want at sound advice. I hope a lot learn that Disney isn’t always an affordable luxury you should be taking on.

but once again, no one wants to hear that and it’ll all get deleted as soon as possible

 

[sara_s]

yeah, so... once again... if 300 is bothering someone, that probably means their finances weren’t great to begin with. So spending money on Disney is unwise... which if a few months of economic shutdown puts them in a really tough spot that wound probably mean they didn’t have 3-6 months expenses saved up like most financial advisors would guide you to do. Imagine if that Disney money had instead been a cushion in a savings account for times like this. Be upset all you want at sound advice. I hope a lot learn that Disney isn’t always an affordable luxury you should be taking on.

but once again, no one wants to hear that and it’ll all get deleted as soon as possible

That's very presumptuous of you. Glad we have experts like you on the panel.

 

[SierraT]

If you don’t have an extra 300 dollars... why are you buying something like Disney passes?

I don’t know how the Annual Pass works because I’m not a FL resident, but some people may have allocated the funds from annual pass payments Disney stopped charging for the 3 months to pay bills after they lost their jobs. Some people (including those who work for theme parks in FL) have lost their jobs and the comment was judgemental and rude.

As an aside, Disney is using that money to earn interest and it also represents millions of dollars which could show income and revenue on the books. Q3 Earnings is August 4.

What they did is poor business practice and unlikely it was inadvertent.

 

[osufeth24]

yeah, so... once again... if 300 is bothering someone, that probably means their finances weren’t great to begin with. So spending money on Disney is unwise... which if a few months of economic shutdown puts them in a really tough spot that wound probably mean they didn’t have 3-6 months expenses saved up like most financial advisors would guide you to do. Imagine if that Disney money had instead been a cushion in a savings account for times like this. Be upset all you want at sound advice. I hope a lot learn that Disney isn’t always an affordable luxury you should be taking on.

but once again, no one wants to hear that and it’ll all get deleted as soon as possible

Please get off the high horse

 

[GatorbaitTX]

It makes no sense for someone to come on this board and be rude to people directly impacted . I imagine a great many of us were surprised by the charges, large families especially. As far as Friday news drops, that was a doozy even by Disney standards.

People are douchebags when they aren't directly affected by it....as evident by this COVID and the use of masks. God Bless America, where freedom of speech is a double edge sword.

 

[yulilin3]

Alright, let's please move on, and stay on topic.

 

[jade1]

yeah, so... once again... if 300 is bothering someone, that probably means their finances weren’t great to begin with. So spending money on Disney is unwise...

Seem pretty sure about that. I personally know folks that HAVE TO HAVE WDW AP to make their living.

Sorry yulilin3 just posted.

 

[Anne Ritchey]

Has anyone had payments restarted on their monthly plan? I literally got a notification from Chase that my Disney Visa card was charged $158.13 for WDW AP Monthly Payments today.... that's roughly 3 months worth of payments for my pass, and the date for my payments to be processed is supposed to be on the 25th of each month.

Yes, different card but exact scenario--3 months of payments in one swoop. I didn't pay much attention to the due date as everything seems such a mess. Fortunately, I'm one of the lucky ones who has the funds atm.

 

[sara_s]

So to bring it back to topic - the rumblings are an email is going to go out with 4 different options...soon . Do we know what said options will be, who it would affect (meaning paid in full vs. monthly), etc.? To my understanding, the only options presented so far are refund for remainder of the pass or extension (time of park closure plus the 1 extra month thingy).

 

[jade1]

So to bring it back to topic - the rumblings are an email is going to go out with 4 different options...soon . Do we know what said options will be, who it would affect (meaning paid in full vs. monthly), etc.? To my understanding, the only options presented so far are refund for remainder of the pass or extension (time of park closure plus the 1 extra month thingy).

They should add #5

If we took your money for the last 4 months we were closed, we will refund that asap AND give you an additional 4 months free on top of the other offers-if you stay.

 

[sara_s]

They should add #5

If we took your money for the last 4 months we were closed, we will refund that asap AND give you an additional 4 months free on top of the other offers-if you stay.

The one thing I'm praying they do is let us do it ourselves online....no matter what we choose. I don't want to wait 2 hours on hold to do something so simple like get a refund for example. Or better yet, give your chat CM's the power to do it in chat instead of having to call!

But it is Disney IT....

 

[KristinU]

The one thing I'm praying they do is let us do it ourselves online....no matter what we choose. I don't want to wait 2 hours on hold to do something so simple like get a refund for example. Or better yet, give your chat CM's the power to do it in chat instead of having to call!

But it is Disney IT....

Oh my gosh, totally this. Or even by old fashioned snail mail would be fine by me!

 

[evilqueenmindy]

I checked my credit card this morning after reports of the great 3 month payment caper, sure enough, there’s that big fat pending charge.
I’ve talked myself into keeping my pass after each one of these uh “mishaps” (they charged my card last month for a payment too, but refunded it in a few days. . .super itchy trigger finger on that payment button I guess)
anyone else kinda morbidly interested in what they can possibly do to us next? An “accidental” 20% surcharge on purchases if you present an AP??
What happened to all those emails where I was called “precious”??

 

[KristinU]

I think it will come down to how profitable offering APs is to Disney. Do they want to continue offering them? Do we AP holders bring enough profit to make it worthwhile to keep us happy and want to return and renew?

Just quoting a post from my early-June self to say that I think we now have an idea of the answers to these questions.

 

[twinklebug]

I just need to know if Jambo will be open in December. IF yes, I'll keep my pass. If no, I'll ask for a half year refund because Kidani is booked for my week and I know they'll attempt to move me to SSR which is still open. No offense to SSR fans, I've stayed there and enjoyed it, but it is not on my list of places I will be happy at right now.

But Disney refuses to make any long term decisions here.

 

[hertamaniac]

For edification, I posted that when I spoke to AP services last week about our options as a fully paid AP, they told me there are 4 options and that an e-mail will be coming to us in early July. I cannot speak to other options, or lack thereof, for anyone else and their situation(s). So I won't speculate or offer conjecture.

 

[dachsie]

Offering financial advice isn’t being rude. If 300 is a crushing blow to someone’s finances they shouldn’t be touching Disney. But to each their own. Good luck with that financial planning - and don’t worry, enough people will report for hurt feelings and it’ll be removed in no time.

Well, this post certainly was. Sometimes it's best to keep your thoughts to yourself.