Yes, as I described in my other postings. To be fair, as I said there are 3 parts to allergen discussions: Telling them in advance, paper upon arrival, and talking to chef at each food offering/requesting special plate of food. We did part one, part two, and sometimes part three this visit. Part three is where CL gets very unclear, and often uncomfortable. I don't want to mischaracterize the staff, but some are annoyed when asked about food that isn't on the line. It happened at least twice this visit.
To be fair though, the manager did apologize for the chicken salad, and made an effort to remedy the situation. We plan to follow up with him, and hopefully CR will improve.
An image tells a story. This was our last morning, when there were less nuts. Still if you look at left lower basket, the tongs are coated in icing, so just about 100% guaranteed to have pistachios all over them. It is slightly hard to see, but the pistachio croissants have a coating of pistachio slices.
On the right case of the photo, the labels don't match. The "golden raisins" are clearly walnuts. That in itself is problem and a careless mistake. People employed in serving food should know that's a problem!
In this case, someone with a pistachio allergy is needlessly unable to have ANY of the breads in the left case. If the breads were simply arranged differently, that whole case would be much safer. As arranged though, even the white/wheat bread are off-limits. That's just a dumb way to set up a buffet.
