MissStitch626
DIS Veteran
- Joined
- Jun 11, 2009
Mostly venting on this but also hoping someone can chime in with advice/reassurance!
We've booked a flight-inclusive package with WDTC, flying with Aer Lingus for the first time. After paying our balance in full, we've tried to contact AL - we want to select our seats, and also need to talk to them as our flight info on the app doesn't match our invoice.
No one from AL is willing to speak to us, and on Messenger & WhatsApp I get no response at all. On the phone they just keep asking for the ticket number, which Disney say isn't something they'd have. Disney keeps saying no reason AL shouldn't be able to let us book seats and directing us back to them.
I've been reading some pretty concerning reviews about changes to aircraft on this route and just want to get two seats booked together.
Has anyone come across this before or know any tips to get them to book our seats?
We've booked a flight-inclusive package with WDTC, flying with Aer Lingus for the first time. After paying our balance in full, we've tried to contact AL - we want to select our seats, and also need to talk to them as our flight info on the app doesn't match our invoice.
No one from AL is willing to speak to us, and on Messenger & WhatsApp I get no response at all. On the phone they just keep asking for the ticket number, which Disney say isn't something they'd have. Disney keeps saying no reason AL shouldn't be able to let us book seats and directing us back to them.
I've been reading some pretty concerning reviews about changes to aircraft on this route and just want to get two seats booked together.
Has anyone come across this before or know any tips to get them to book our seats?