I don't know if it was the method I used (Email), but I just came back from a split stay and in both resorts, I got just the opposite of what I'd asked for. A my first resort, my only request was for "upper floor" and of course I got the first floor. On my second stay, Kidani, I asked for "near Timon elevator, and "the side of the resort closer to Jambo House" (knowing I'd want to go there to eat and their van is not ECV accessible). There I got the side with the Rafiki elevator, actually closer to the Pumba elevator. So now I'm zero for 4 as far as getting any of my requests at Kidani. I'm thinking that maybe whoever it was on here that said "Don't make requests" may have had the right idea.