Do not rely on Chase to stand by your side in a dispute. This has been horrible! Long story short, Sears delivered a Grill that was damaged and not working, they sent a random box of parts to have me fix it but not all of the parts, they also cheated me out of $300 in points I was supposed to receive, and were supposed to assemble it for the $120 I paid but did nothing more than drop it off in a box...... I disputed the charge and Sears sent back their normal return policy info, Chase called me and left a VM, I called back 5 MINS later and the lady said since I was not reachable she closed the case. So I requested it be re-opened and sent a written response. Today they reply back saying they side with Sears and there was "NO BILLING ERROR" on the account. Well @*(#), it was not a billing error, it was a failure to deliver a working product and failure to provide services paid for. I am fuming again.