My family and I stayed at the Swan over Christmas 2017. While the hotel is very nice, all future visits will be booked at fully Disney hotels.
I had been advised when booking the trip - through Disney, to purchase magic bands and connect them to my My Disney Experience account. I was told that once the bands were activated and linked, I would be all set and my 5 day park hopper passes would be connected to my band. Upon check in, the agent mentioned nothing about cards which would have to be added to my account - so we headed to the parks.
Long story short, it was a nightmare getting things straightened out, which could have been avoided if this had been explained better during my calls to Fisney when booking the vacation, or if the person at check in had looked at the screen more closely and handed me the cards that were our actual park hopper passes (which were there waiting for us in an envelope at check in).
Disney handled things well, giving us extra fast passes for a couple of days to make up for time lost straightening this mess out, and the hotel gave us a small credit on each room we booked. Also the disney rep I spoke with assured me they would try to make sure that guests would be handed their park hopper passes at check in.
However, going forward, we will always choose a Disney resort hotel and avoid this hassle.