I have to agree, the questions people are asking here they should be contacting disney for that info... I mean there is so much conflicting info on these boards that I don't see the point in asking if your not getting solid answers to your questions. I think people are bored and just want to talk so they ask the most tideous questions to spark a conversation. Not to mention asking the same questions in a 1000 different ways. (geesh)
I'd be torn between a yes and a no.
I believe that if it's a question regarding Disney policies - what is allowed, what is not, those questions should be answered by Disney because they should be cut and dried policies (i.e., room occupancy, park hours, special event hours, dates, and prices, etc.). For example, there is a long thread regarding whether guests going to
MNSSHP and
MVMCP will be allowed in at 4pm or 7pm. On the DISboards side, you have the prior experiences of guests - from all the way back when you didn't get in until 7pm, through segregating the party guests within one land of the park while the rest is cleared, to allowing all party guests in at 4pm without clearing the park in advance. Each person gives their personal experience, and their personal experience is valid. However, only Disney knows what their policy for 2010 is going to be, and you SHOULD be able to call Disney and get a definitive answer to this question. But according to the thread, people have been trying and getting different answers. That's not good customer service in my book, and it's that frustration that makes people come here to try to get an answer, that really we can't give until the parties actually start and people report their experiences again.
Then there are the subjective questions. Those are perfect for a discussion board like the DIS. Which restaurants are best for which allergies or preferences? Where's the best spot to buy a "whatever"? Do you prefer resorts with separate buildings or resorts that are all one building? Anything that is opinion based should not be a question to Disney, but a question for people who have been there, done that. There's no right or wrong answer to most of these questions. The OP's are just trying to get some information to base their vacation planning decisions on. And that's what most of us here do best - giving our opinions to help make someone's vacation a little better. Yes, it can be annoying when people don't use the search function first for some of the more basic questions. However, sometimes when you search, you get dated information. Sometimes you need to start a new thread so you get the most up to date info out there. So I just answer the question, and go on. Imagine if you were a CM who gets asked the same "tedious" questions multiple times per day! I don't think we have it too bad here.
