knewton64
- May the luck of the Irish always be with you -
- Joined
- Aug 20, 2008
Allrightee - so where did we last leave off??
Oh yes -
SO as I was digesting this rather blatent lack of respect to a Customer via an age discrimination remark, she futher shows off her CSR skill set by following it up by saying, "You know......Big Band music!"
By now, my mind was racing with soooo many ways I could have answered that opening remark of hers (I MEAN OMG....WHAT EVER HAPPENED TO "HI AND WELCOME TO MASSAGE ENVY ....HOW MAY I HELP YOU), but I was sincerely behaviorally/verbally at a loss for words since I was at this business establishment to feel pampered and every intention I had was to feel that way.
ANYWHO -
AS I was struggling for even FIND the right and appropriate words to say in response, she CONTINUES to show off her CSR skill set by saying, "Well....you know - 1940's music!"
OK......which way should I respond here........
By then, something vaguely opaque popped into my head as I was attempting to be nice and not reply to her indirectly making fun of my age as I then remember something when I visited Ireland in June 2011 and it had to do with a song I just couldn't remember the words to but I knew I was Snoopy's (from the Peanuts Gang) favorite whenever he "gets" into his WWI Flying Ace mood:
"IT'S A LONG WAY TO TIPPERARY"
And wouldn't ja know it, about 7 weeks ago, I ordered the "Titanic" cd of music and VIOLA!!
That song appeared on the 4-cd set of music!!
FYI to you (the Reader):
(and its also on my Ipod along with 2,800 other individual (not whole cd's) songs with genres ranging anywhere from Disney music, 1930's, 1940's music, 1950's music, 1960's music, 1970's music, 1980's music, 1990's music, musicals, Celtic Music, Country Music, Classic Country Music, Hawaiian Music, various artists singing USA Patriotic Music, College football team fight songs, "Dr Demento" songs, TV THEME songs, all the way to today's current pop, r&b, rock, Radio Disney, classic Disney, jazz, etc tunes) -
So know I know the words to the song," It's a Long way to Tipperary.........."
Just wish I knew them when we were in the motorcoach (while over iin Ireland) going from Castle to Castle and were all just a wee bit been nippin' on the Honeymead.
So - I meekly relayed this on over the the CSR intake rep who promptly looked at me as if I came from the Planet Pluto!!
I then realized that enuf is enuf of this insipid game and for a 3rd time, I verbally relayed on over to her that I am their 3pm appointment and this time was sucessful in handing to her my gift card email info as she FINALLY gave me the 'clipboard' containing sheets of paperwork for me to fill out &...
----------------------------------------------------------------
Ok..... I am choosing to stop it right there and just say that I had every intention of having a wonderful and enjoyable time at Massage Envy and can honestly say that for every 1 step forward I took towards that objective, I took 9 steps back.
So, to you the reader, if you want to see the body of my complaint letter, just do an internet Google search, "Complaints about Massage Envy Garland Texas" and up will pop up a search engine that looks like this:
Massage Envy - Garland, TX
www.yelp.com/biz/massage-envy-garland-2
5 Reviews of Massage Envy "I bought my sister a pregnancy massage. The table was so ... 5 reviews Rating Details. Category: ... Garland, TX 75040. (972) 675- ...
Enter that site and then sort by date......scroll down to the end and on the left hand side, double click on your mouse over the area that says,
(7 filtered)
....and you will see my complaint dated 02-25-13.
Moreover, by doing an internet google search, "Complaints about Massage Envy" (or any other associated word choice attesting to having an issue with them), I am allowing the words of the other previous victims of this company to speak also on my behalf as I have asked this Merchant for an explanation & have been met with silence over my issues of:
"A dispute right may potentially be available if the cardholder can document and support with corroborating documentation, a mischaracterization of the described goods or services or dispute concerning the established quality of goods or services provided to the cardholder."
Initially,
I have also asked this Merchant/company for an apoligy & a request to make this right & have also been met with the same silence.
Subsequently,
I have also asked this Merchant/company for a refund over the disputed amount (& apoligy) & have also been met with the same silence.
I am now asking for a full refund from the Merchant.
In addition to,
I am not saying publicly whether or not this Merchant is a place of business I would want to frequent, I am choosing to let your Google Search seach engines responses also speak on my behalf.
- (I am learning ALL about this A-F-T-E-R February 23rd via an internet search as this was my very first experience with this company) -
In short,
I am attesting both of these issues listed in the highlighted above paragraph via a 14 page email paper trail I have been keeping and have now submitted it on over to my credit card company for review.
- Same goes with the Better Business Bureau as they have also been alerted -
What upsets me the most (obviously) is those remarks that CSR made. She had NO BUSINESS making that kind of remark as I view that not only an afront to me but also to all CSR's who choose to be in the service industry.
And the quality of the overall product delivered I am also calling into question as well.
There is so much more that I can say, but I feel that this IS a positive travel blog and WILL REMAIN one.
I have every intention of quickly returning this blog back to its normal bouncy positive self. It is just I feel that it is necessary to blog about my adventures as I inch closer and closer to my date of departure.
Now, all this being said, it would be nice for any kind soul out there to "fax" me a smile, a group or some much needed words of encouragement as this whole entire mishap has left me feeling very distraught, sad and very frustrated.
T.T.F.N.
and
Caveat emptor ....