Davids DVC: Rental reimbursement or rescheduling?

[Dracula]

So update/looking for advice: I just got an email from David's finally offer the voucher. But I do not want the voucher (for all the reasons others have complained about it). Do you think it's worth following up with Chase to say we got the voucher and found it unacceptable? Or is my claim stronger if I don't send this information? (Note: I already submitted 30 pages of documentation that basically say, "Here is the original contract. It says if the accommodations can't be provided, then I'm due a refund. Also, here are the many emails I exchanged with David's basically telling me I had no options because they aren't even doing vouchers for my dates of travel, despite the fact that Disney remains closed indefinitely."

I would refrain from going back to Chase at this point. Other renters advised their chargebacks were approved without any documentation - why overcomplicate things and bring up the voucher, explain you disagree with its terms etc - just wait for the decision from Chase. They would give a chance to David to respond, and you would then get a chance to submit further documentation as needed, but chances are good that Chase would not consider a voucher an acceptable form of refund.

 

[AnnieMouseMom]

Okay--thanks! I hope I didn't provide too much to begin with, but all the documentation I sent earlier was basically that they were doing nothing, so I guess it's okay.

 

[WanderlustinFP]

Chase asked me for documentation. I sent them the original rental agreement, the updated agreement (which I ignored) and the back & forth emails.

Chase did not require documentation from a couple of renters here. I wonder if it’s based on the amount charged. Mine was a few thousand dollars.

 

[waltonmkb]

So update/looking for advice: I just got an email from David's finally offer the voucher. But I do not want the voucher (for all the reasons others have complained about it). Do you think it's worth following up with Chase to say we got the voucher and found it unacceptable? Or is my claim stronger if I don't send this information? (Note: I already submitted 30 pages of documentation that basically say, "Here is the original contract. It says if the accommodations can't be provided, then I'm due a refund. Also, here are the many emails I exchanged with David's basically telling me I had no options because they aren't even doing vouchers for my dates of travel, despite the fact that Disney remains closed indefinitely."

I just filed my dispute today. My credit card company specifically asked if they offered any other compensation, so I had to say yes. I sent all of the email correspondence with David's including original rental agreement and the new travel credit agreement. On the original agreement I highlighted the part that says if no accommodation was available, I was entitled to a cash refund and noted that a voucher was never mentioned. On the new agreement, I highlighted terms #10, #11 and #14 and made note that if I accept the travel credit, I must agree to all new terms and new risks that the original agreement did not have. I also noted that David's can alter the credit at any time and I only have one chance at using the credit. If the resorts close again during a 2nd reservation, I lose the credit with no possible recourse.

Edit to add that my credit card is through WellsFargo Visa.

 

[BDJazz]

Does your new agreement have any specific changes to the owner’s section as well?
Just curious because I got an email today saying terms for points re rented are under the “current” intermediary agreement. I’ve asked them to email me a copy b hasn’t seen anything yet. Could you copy and pAste the agreement (minus personal info) if you don’t mind?

 

[Sandisw]

Does your new agreement have any specific changes to the owner’s section as well?
Just curious because I got an email today saying terms for points re rented are under the “current” intermediary agreement. I’ve asked them to email me a copy b hasn’t seen anything yet. Could you copy and pAste the agreement (minus personal info) if you don’t mind?

I think you can find it on his website. It is posted somewhere here to.

 

[BDJazz]

I think you can find it on his website. It is posted somewhere here to.

Thank you. I just found it on his website. You are right. Thank you

 

[dsnymnkyuncle]

I can not imagine an owner agreeing to the new terms for points subject to the prior contract. Has anyone done this? I don't think I have seen this posted before although I believe I read David has sent the 30% and even agreed to pay the higher price. I don't recall the subject of having a new contract come up

Thank you. I just found it on his website. You are right. Thank you

 

[Sandisw]

I can not imagine an owner agreeing to the new terms for points subject to the prior contract. Has anyone done this? I don't think I have seen this posted before although I believe I read David has sent the 30% and even agreed to pay the higher price. I don't recall the subject of having a new contract come up

Which, after reading that again, makes me realize I will not be willing to reschedule my renter...as I once was.. or any renter.

 

[VeroGuy]

So I got the voucher email today but am kinda confused as my check-in isn’t until June 2nd. Should I assume that DVC has canceled the reservation? It is still in MDE. I thought I read that DVC wasn’t canceling things until 5 days out?

 

[Sandisw]

So I got the voucher email today but am kinda confused as my check-in isn’t until June 2nd. Should I assume that DVC has canceled the reservation? It is still in MDE. I thought I read that DVC wasn’t canceling things until 5 days out?

They are not, but CRO has canceled cash reservations and park hours have been removed through June 6th. So, even though DVC hasn’t canceled that far out, they may be using what Parks and Resorts is doing as a guide to assume DVC won’t be opened either.

 

[Grnl706]

Just wanted to give an update. First, I got an email from David's today telling me that my reservation is not impacted just yet and to wait. They gave a date of June 7th as when I would most likely hear something.

Second, I had sent a letter to my owner awhile back. She actually responded today! From what I'm reading, David's has already given her the heads up that she may be needed to re-rent the points she used for me for another renter. Her use year is Sep 2019 and she wants to hold out to see what Disney does to get her points to expire in Sep 2021 instead (Not sure about the dynamics of that, she explained more but I don't want to go into too much detail). She does not know about the voucher and wanted to work with me through David's once things settle but David's will only let me do the voucher so that is out.

It made me realize just how horrible the voucher is. Here I am with an owner that is willing to reschedule me for next year. David's can't let that happen because he needs to change the contract so here's the voucher with new terms. He can't just let us work together to reschedule even if we were both willing.

I'm still waiting to hear back from my travel insurance but I'm so thankful that she reached out, it was very kind.

 

[Disney1fan2002]

Just wanted to give an update. First, I got an email from David's today telling me that my reservation is not impacted just yet and to wait. They gave a date of June 7th as when I would most likely hear something.

Second, I had sent a letter to my owner awhile back. She actually responded today! From what I'm reading, David's has already given her the heads up that she may be needed to re-rent the points she used for me for another renter. Her use year is Sep 2019 and she wants to hold out to see what Disney does to get her points to expire in Sep 2021 instead (Not sure about the dynamics of that, she explained more but I don't want to go into too much detail). She does not know about the voucher and wanted to work with me through David's once things settle but David's will only let me do the voucher so that is out.

It made me realize just how horrible the voucher is. Here I am with an owner that is willing to reschedule me for next year. David's can't let that happen because he needs to change the contract so here's the voucher with new terms. He can't just let us work together to reschedule even if we were both willing.

I'm still waiting to hear back from my travel insurance but I'm so thankful that she reached out, it was very kind.

Refuse the voucher, do a charge back and then work with your owner on your own. You may even save some money. She may rent to you for the price David's paid her.

 

[Grnl706]

Refuse the voucher, do a charge back and then work with your owner on your own. You may even save some money. She may rent to you for the price David's paid her.

Is David's paying the owners the 30%? Or only if she re-rents to someone else?

 

[Sandisw]

Is David's paying the owners the 30%? Or only if she re-rents to someone else?

Most are not getting it. If they re rent the points, then he is delaying until the new check in....although a few have reported getting it At the time of the new reservation.

He seems to have made a few exceptions here or there and to be honest, no one knows why. But, majority of renters being given only the option of a voucher regardless of what an owner is willing to do and majority of owners are being told refund the money received or re rent To someone else, regardless of what a renter would like.

 

[Disney1fan2002]

the owners only get the 30% if David's can find them a renter

 

[cvjw]

Most are not getting it. If they re rent the points, then he is delaying until the new check in....although a few have reported getting it At the time of the new reservation.

He seems to have made a few exceptions here or there and to be honest, no one knows why. But, majority of renters being given only the option of a voucher regardless of what an owner is willing to do and majority of owners are being told refund the money received or re rent To someone else, regardless of what a renter would like.

I bet he makes exceptions for the owners who rent out a lot of points with him. Ones that he doesn’t want to lose. That is the only reason he paid me the 30% that he owed me in March. I told him he would never rent another point out for me if he didn’t pay. He paid a couple hours later.

 

[Dracula]

Just wanted to give an update. First, I got an email from David's today telling me that my reservation is not impacted just yet and to wait. They gave a date of June 7th as when I would most likely hear something.

Second, I had sent a letter to my owner awhile back. She actually responded today! From what I'm reading, David's has already given her the heads up that she may be needed to re-rent the points she used for me for another renter. Her use year is Sep 2019 and she wants to hold out to see what Disney does to get her points to expire in Sep 2021 instead (Not sure about the dynamics of that, she explained more but I don't want to go into too much detail). She does not know about the voucher and wanted to work with me through David's once things settle but David's will only let me do the voucher so that is out.

It made me realize just how horrible the voucher is. Here I am with an owner that is willing to reschedule me for next year. David's can't let that happen because he needs to change the contract so here's the voucher with new terms. He can't just let us work together to reschedule even if we were both willing.

I'm still waiting to hear back from my travel insurance but I'm so thankful that she reached out, it was very kind.

Based on current DVC rules, September 2019 points could be banked until April 30th, 2020. At this time the points would expire on August 31st. Hopefully David can find another renter for these points, but most likely they would expire since availability is now very limited.

 

[Grnl706]

Based on current DVC rules, September 2019 points could be banked until April 30th, 2020. At this time the points would expire on August 31st. Hopefully David can find another renter for these points, but most likely they would expire since availability is now very limited.

Forgive me, I'm really just now learning DVC points. I might have this wrong. They expire this September and If Disney cancels, they can be put back in the 2020 use year, right? Then they can be used until September of next year or is that off?

 

[_auroraborealis_]

Forgive me, I'm really just now learning DVC points. I might have this wrong. They expire this September and If Disney cancels, they can be put back in the 2020 use year, right? Then they can be used until September of next year or is that off?

Disney may not be permitting putting points back by August. Terms may change.