So i have to share and I know the people in this group will appreciate:
We just returned from a week at Animal Kingdom Loddge - a big splurge for us but we took the kids to parents home country before and I knew they would need some pampering afterwards.
At check in; was hoping for some pixie dust as DH said a big no to the extra cost of the savannah views; we were told no, hotel was full. Ok, can't fault a gal for trying.
Then I asked about getting the Disability Access Pass for my son, made it clear we were not going to the parks that day, we were told, go to Disney Springs, etc. Ok - repeated everything to the cast member, he said yup, go here, and do this, etc.
Ok - so I trekked all 7 of us (travelling with another family) to Disney Springs after long days of travel; found Guest Relations in the middle of the place, only to be told, nope, can't do it there. UGHHH
So we got the kids some Goofy treats and went back. I sent a firm but polite email to the General Manager about the experience. The next morning the on duty manager called to ask if she could talk to me. I said we had breakfast reservations, she said no problem, they would send us in a taxi (fancy I thought, ok)
She apologized and offered us taxi transportation; for all 7 of us? I asked: yes; for the whole trip?? yes. Wow. I was blown away. Thank you, I said that was very generous.
Wait, she tells me, we're not done. She offered to put both families in a 3 bedroom grand villa for the rest of the stay (6 more nights)!!!
I have never seen a hotel room so big.
Needless to say it was a great trip. The kids had a great time, the adults had a great time. We had pixie dust coming out of our Mickey ears.
Time to start saving AM for the next trip?
)