This restaurant is horrible. We had a reservation and were seated promptly downstairs. It went downhill from there.
No one came for quite a while until a woman came by and started collecting our menus. My wife started to order a drink assuming she was a server, but the woman said she doesn’t take orders, she just collects menus. I didn’t know restaurants even had such a job. We had to ask if we could keep our menus at least until we’ve had a chance to order. Weird.
Eventually our sever came by. He was friendly and took our order. Much later he came by with a tray of drinks and grabbed one and asked “whose is this?” It’s kind of hard to tell what a drink is when it is held above you, especially when the drinks are kind of unique with crazy names. He then turned to the table next to us and asked the same question and they also gave him a blank stare. Eventually the drinks between our table and theirs got sorted out, but he clearly had no idea who ordered what.
More time passed and another woman came by and asked if we were going to order any food. I think she was politely implying that if we weren’t going to eat, we should finish up our drinks and leave instead of just sitting there, so they can use the table again. I explained we ordered a full meal including an appetizer and she left. Again, weird.
A server brought out a plate of lobster nachos to yet another table, but they hadn’t ordered it. We then told her we were still waiting for our order so she left them with us. A few minutes later a server placed down an order of potato skins that we didn’t order and then took them away confused. They also screwed up the entrees in a similar fashion, with food being brought incorrectly to random tables and our 4 y/o having to wait quite a bit longer for his food.
My burger was like $22, way over cooked, and frankly a rip off even by amusement park standards. I have no problem paying over $20 for a good burger (like the one at Carthay Circle), but this one was more of what you would expect from a CS place like Galactic Grill. Our older son’s burger was ridiculously small even by slider standards and much smaller than other kids meal burgers.
Then the check came. Just under $200 for a burger, spinach salad, 2 kids meals, and 3 nonalcoholic drinks?!?! When I glanced at the total, I told the waiter this could not be correct. He said sorry but it was correct. I then looked at it more closely figuring we were brought the wrong check just like they did with every other item. It was our bill but the prices were crazy including $87 for the salad. I finally got the waiter to agree the bill was wrong and it was corrected.
In summary, they were slow, confused the drink, appetizer, and entree orders (good thing we didn’t order desert), screwed up the bill, overpriced, with mediocre food (only the lobster nachos were good).