Judique
Dis Veteran, Beach Lover at BWV, BCV, HHI, VB
- Joined
- Aug 1, 2003
I found out that one of the Shell GCs I bought online from BB for an Amex offer was never activated. I called BB twice and they say there's nothing they can do since it's been more than 30 days. I was told to visit a store to see if they can activate it, but there's no guarantee. Visiting a store is not really an option given what's going on. BB has no email customer service, only chat & phone. I tried chat several times yesterday but never got an agent. I'll keep trying, but I'm wondering if I'm really just out of luck like the CS reps told me in not so many words. I'm not too confident in the reps since one of them told me he was googling how to activate a card and asked if I had tried that! I did confirm with Shell that the card was not activated. I think there's even evidence on my receipt since it shows only the first few digits from this card but shows like 16 digits for the others. If I can't get anyone at BB to help me, would Amex offer any protection?
Things I'm looking forward to -
A calmer society
DS getting accepted to college
Going back to church
Fresh vegetables from my garden
More "normal" grocery shopping experiences
Things not getting canceled
I would hold onto the card and your receipt and take it to a store when things resume normality - see, I have hope! Your receipt should be enough.