So DH did his first stay at a marriott property last night. They wouldn't use his amex on file (SPG biz). He swiped his CSR instead, since that is what was in his wallet. I guess it doesn't matter that they didn't use it, but anyone know why they wouldn't? He said he asked them to use the card on file and they said no. He didn't know the reason.
He is used to hilton and not having to even go to the desk, because he uses the app for check in and the key, so he was already annoyed about going to the desk to begin with.
ETA: Oh and he said the internet was awful. Since he has no status yet I assume he gets the slower speed. I am not sure these growing pains are really worth it. Maybe we should stick with Hilton and not worry about trying to diversify.