Firebird060
Kilted in Disney
- Joined
- Apr 30, 2014
I cannot express my level of hatred and disdain for this business model.
Ahh but Disney loves it, for them its why pay for higher level of staffing during historical slower periods. Why give guests better experiences for coming in a slow time, then a busy time, we make less profit with less guests, so why invest more heavily in labor?
It sucks but I am sure Disney has probably set some type of metric or were testing some type of metric that coincides with what is considered a acceptable wait time for guests. If lets say 90 minutes is the bench mark for slow time of the year, for Pirates. Disney with there metrics and projections of guest reservations historical fast pass info and normal park guest numbers, You can say for this time period we can use 1 or 3 less people to run this ride, and take 6 boats out of the water and the wait shouldn't reach more than 90 minutes for more than x percent in a day. Granted if Disney kept it at full staff and with all six boats you might see a 90 minute wait only be 15, but then how does that extra cost add extra profit to the coffers? WDW as much as I love it, cares a tad bit less about guest Experience then Disneyland, its staffing during 2018 "slow times" shows they have that threshold of Profit vs Experience set way more in the profit side then the experience Side.
As a side note unless I am mistaken, and I hope I am not but at least Disney hasn't tried to experiment with staffing like the clothing retailers in malls do. With on Demand Staffing, aka you are scheduled to be at work on such and such day but you have to call us a hour before your shift to see if we need you. If not then you dont work but you also dont get paid. That model might improve experience for us as guests but would suck from a employment stand point. So as much as Disneys staffing and capacity management durring slow times sucks and causes wait times much higher then the crowd level should dictate at least we dont see Disney using that method for Labor Management.