We have also added a new benefit for our valued Rapid Rewards Members. Those Members who have travel funds that are set to expire or funds that are created between March 1, 2020 and September 7, 2020 will have the option to convert those travel funds into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today. We hope this provides our Members ultimate flexibility as Rapid Rewards points never expire, never have cancel or change fees (fare difference may apply), and you can redeem your points for anyone you choose.
Our Technology Team is working to build this conversion capability, and we will be in touch when it is ready for you to use. In the meantime, you don’t need to take any action—your travel funds will be automatically extended for the two years mentioned above, and you will be able to make this conversion once we bring this new functionality to fruition.